At Family First Homecare, our clinical team works from 4 major cornerstones: Family, Quality, Education, and Community. Each of these cornerstones drives our caregivers to extend the mission of Family First and provide high-quality care to each patient and family.
Family
Hence the name “Family First”, the families we serve are our number one priority. We take pride in that families have entrusted us with the care of their most precious gifts. A few of our staff members are employees of Family First and parents of children that receive our services. This unique relationship enhances empathy and trust.
Quality
Family First is redefining excellence in homecare. Our W.I.G. (Wildly Important Goal) is to increase the number of quality nursing hours month over month. Maximum intentional effort is made to ensure that our clients and families are taken care of. Using a strategic approach of selection criteria, our recruiting team of dedicated individuals is committed to recruiting quality nurses that provide quality care.
Education
Family First emphasizes education, as evidenced by our programs and other learning opportunities. Our Preceptor Program is a comprehensive combination of theory and skills. This program allows new nurses to be trained adequately to care specifically for our clients. It also gives experienced nurses an opportunity to enhance their competency by becoming trained in higher acuity skills such as tracheotomy and ventilator management.
For our internal clinicians, there’s a yearly leadership summit, E.L.E.V.A.T.E., where our clinical team joins together for additional training and development. These E.L.E.V.A.T.E. presentations are conducted twice a month, so our nurses always have opportunities to grow their skills and careers.
Community
Our mission extends beyond our offices and the homes we serve. We value our relationships with our referral sources, insurance case management, physicians, hospitals, and other local organizations.
We make a point to serve our community as a team. Each year we participate in the Clay for Kids Event sponsored by The Children’s Dream Fund (as pictured) and in many other local and global charity events.
Written by Brenda Roberts, Chief Nursing Officer, LaTia White, Vice President Clinical, and Michelle Hasty, Vice President Clinical