Critical Care Transitions Program
Getting your loved one home from the hospital.
Leaving the NICU or PICU might cause some anxiety. Our specially trained team brings together qualified and experienced professionals in pediatric homecare to ensure that your child is kept safe during their transition.
Getting you home
Getting you home from the hospital shouldn’t be stressful.
We work closely with case managers and pediatricians in NICUs and PICUs throughout the state, and their number one concern is always the same. They worry about their patient’s transition from hospital to home, and they often feel that families and homecare agencies aren’t fully prepared for the complex process.
We have listened to these valid concerns and have designed a solution: our Critical Care Transitions Program. Our specialist team brings together the most qualified and experienced professionals in pediatric homecare to ensure that your child is kept safe during their transition.
When you choose to work with Family First Homecare we will assign your family with a highly skilled team. This team will work with you, your child’s physicians and their NICU or PICU case manager to develop an in-depth care plan to get your child home safely.
Peace of mind for coming – and staying – home.
As a parent, if you are new to the homecare field or feeling overwhelmed about your child being ready to leave the hospital to come home for the first time, we understand. We have developed our program for this very reason, whether the transition needs to occur from one agency to Family First, or from the hospital to home.
Coordinating multiple care providers can be overwhelming, which is why we offer a comprehensive service to coordinate the provision of care to your child. We develop strong and collaborative relationships with the medical communities who share the responsibility of identifying, prescribing and delivering the right care.
The rapport we keep with doctors and specialists doesn’t end when your child leaves the hospital. We maintain consistent communication with your physicians and provide the visibility they need to assess and ensure your child is receiving care and support they need as developments occur.
In addition to our team undergoing training specific to the families they are working with, our dedicated nurses are offered comprehensive training including:
- Tracheostomy and ventilator management
- Respiratory-related diagnosis common in homecare
- Adult and pediatric respiratory care
- Durable medical equipment (DME)
We are committed to becoming a pediatric teaching organization as a strategy to improve pediatric nursing across the industry for nurses and therapists who work for any organization. Families are in need of advanced skill sets to safely provide complex care and Family First Homecare is dedicated to delivering it.
Our preceptor program.
Precepting is vital to promoting the competence, confidence and safety of new nurses in a new environment. Which is why Family First created our own Preceptor Program – an innovative model of preceptorship/mentorship that allows new nurses to learn from and shadow experts in the field, helping to meet the unique needs of homecare nurses to be successful with their patients and provide the highest quality care. This ensures we continue to push homecare to its highest level of quality for our patients possible.
Payment & Insurance
We accept insurance and payment via the following providers.
- CMS Plan
- Florida Community Care
- Humana Medical Plan
- Simply Healthcare
- Staywell (Wellcare)
- Sunshine Health
- Vivida Health (Coastal Care)
- Blue Cross Blue Shield
- Tricare ECHO and EHHC
- Private Pay
* Please note, if you do not have any of the above insurance or payment types but are still interested in using Family First for your loved one’s homecare, please do not hesitate to still reach out to us. As we acquire new patients, we are constantly working on ways to work with new insurance companies and payment options to ensure we are providing care to as many patients in need as possible.
What else our clients have said.
“Family First Homecare has always proved very responsive in relaying time-based information. The process of clear and consistent communication when accepting referrals has reduced the frustrations that occur with hospital to home transitions. Family First has excellent customer service as they communicate with well-planned information when accepting one of our critical care children, as well as putting together a clear concise action plan.” J.H., Jacksonville, FL
“I have had the opportunity to work with numerous home health agencies over the years, even giving some a second chance after being ‘promised the moon’. Family First and members of their staff sat with my family in our home and truly listened to what we wanted and needed. They assured us the shifts would be staffed and the nurses would be skilled and competent. They have succeeded in this completely. We are so thankful to have finally found a home health agency that takes caring for children as seriously as I do.” V.W., Sarasota, FL
“Having Family First is the best choice I can make for my son. He has a neuromuscular disease and receives weekly infusions. Erin listens to our concerns and takes everything into consideration. When Erin finds out that my son or any other family member is ill or in the hospital, she is the first one to reach out and make sure there is nothing else she can do for us in our times of hardship. The respect and care that my family receives means the world to us and exceeds our expectations.” T.H., Lehigh Acres, FL
“Family First Homecare is a fantastic dependable company that services many of our complex patients. Their nurses are up to date in their skills and always willing to learn the many unique and complicated nuances of our patients. We use Family First Homecare for as many patients as we can because they truly care about the well-being, safety and welfare of our complicated patients.” Pediatric Care Coordinator, Children’s Hospital, Tampa, FL
“Family First Homecare has been and will continue to be my preferred provider for all 10 of my branches. I have never worked with an agency as reliable or professional. The clients we refer to Family First have all been satisfied. I absolutely recommend them to anyone who needs home care.” Director of Nursing, Healthcare Provider Group, Florida