Reviews & Testimonials
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Wondering why you should use Family First as your loved one’s homecare services provider? Just ask our families.
Pediatric Client Reviews
- “I am a single mom of two and Family First Homecare has been nothing but awesome since myself and my daughter have retained their services for skilled nursing. From the first assessment, to the follow-up calls, they have been great! All the nurses are well trained as well as cross trained and are always involved in my daughter’s care. You cannot go wrong with choosing this Family First, and I highly recommend them.” I.M., Lehigh Acres, FL
- “Family first has been a big part of our family for three years. Doug and his staff have always been very respectful and attentive to my son’s needs. They make sure each nurse is highly qualified for our case. Doug and his staff always check in to see how things are going, and to see if any changes need to be made. The most important thing is my son is getting the care he needs and deserves. Family First is a professional top-notch company, and I highly recommend them.” C.I., Sarasota, FL
- “The staff and nurses at Family First have exceeded our expectations in so many ways, they do everything they can to try to accommodate our family with our special needs and circumstances. I only trust Family First to care for my seven month old infant when I am not available to be with him. The nurses they send us have been highly skilled and knowledgeable and go the extra length to care for my son. I can’t sing enough praises over the office staff. They are loving caregivers, that’s for sure. We are grateful for all that they do for our family!” B.T., Jacksonville, FL
- “My son, L.D., was born with a very rare neuromuscular disease called X-Linked Myotubular Myopathy. I am happy to say that L.D. is now almost 5 years old thanks to the incredible Private Duty Nursing care he has received through Family First Home Health. He has a tracheostomy and a g-tube (feeding tube). He is on a ventilator 24/7. He is entirely dependent on skilled, licensed nurses for his care. We have made it through the most difficult trials and tribulations this year thanks to Family First and the care L.D. has been receiving from his current nursing staff. He is medically thriving. Thank you Family First for making a huge difference in my son’s life!.” E.H., Palm Harbor, FL
- “Family First Homecare has made such a positive impact on my husband’s and my life, for that I am forever grateful. The difference between them and all the other agencies that we have used is like night and day. Family First has well-trained highly competent advanced care nursing which is a must if anyone has needs like our child. What I can say is that these folks really care, I mean really care about our family. Before them our lives were filled with stress and anxiety as we never knew where we stood with the other agencies.” Parent of Client, Fort Myers, FL
- “We have had Family First as our nursing agency since my daughter came home from All Children’s Hospital. Our daughter is dependent on a tracheostomy and a respirator. She is currently on a transplant list for a double lung transplant. Most recently we were prepared to withdraw life support as we were told she was no longer able to keep fighting. During this difficult time Jennifer the Director of Nursing and her clinical team continued to reach out and even made visits to our daughter and family while in the hospital. Without this agency and their skillfully trained nurses our family honestly does not know where we would be in managing all the complexities of her care. We will stay with this agency for as long as our daughter requires skilled nursing.” K.T., Tampa, FL
- “I am writing this letter to let to whatever it may concern that Family First Homecare is the best agency that I’ve ever worked with and I’ve worked with quite a few in the care of my daughter. Not only are they high quality of service and excellent communicators, they are very competent compassionate people. I strongly recommend this agency to anyone that has a critical, fragile child like mine that needs advanced high skilled nurses. They treat my child as if she were their own.” Parent of Client, Fort Myers, FL
- “They are an excellent company that provides excellent service. All the nurses are highly trained and efficient at what they do. They take care of Ariana very well and they treat her as if she was their own child. Family First office staff is kind and does a great job. They have always been a pleasure to work with.” S.F., Jacksonville, FL
- “The nurses are all very professional and highly skilled, they arrive on time and genuinely care for my son. I truly value the communication that Family First Homecare provides. I recommend them to everyone that has a critical special needs.” C.G., Parent of Client
Community Partner Reviews
- “Family First is very reliable and is always willing to look at referrals to see if they can provide services. They are willing to meet with the family and try to work it out instead of just declining the referral. All of our families that have Family First are very happy with the services being received.” K.C.K, Center for Medically Complex Children, Jacksonville, FL
- “Family first has been a very reliable proficient resource in the care of our patients that they service. Dan Netto their Director of Respiratory, as well as the rest of the highly qualified staff has always given extreme attention to detail and have always been proactive in the care of our patients. They are willing to make suggestions on how we might better serve the patients, as well as being our eyes and ears in the home.” Pediatric Pulmonology Specialists, Tampa, FL
- “I have worked closely with Family First Homecare since they opened, and they are my “go-to” referral for all my clients in need of skilled and unskilled nursing care. I really appreciate that they provide nursing oversight and that is what separates Family First from their competition. The quality of their staff is second to none.” M.M., Esq., Attorney at Law
- “Family First Homecare has always provided very responsive in relaying time-based information. The process of clear and consistent communication when excepting referrals has reduced the frustrations that occur with hospital to home transitions. Family First has excellent customer service as they communicate with well-planned information when accepting one of our critical care children, as well as putting together a clear concise action plan.” J.H., Social Worker, Children’s Hospital, Jacksonville, FL
- “As a DME company it is seldom to work with a knowledgeable and thorough nursing agency that is on top of every detail when it comes to patient care and safety. Dan Netto their Director of Respiratory always makes recommendations with supplies and ensures patients and their families understand the proper use of equipment and procedures. They truly make a difference and allow us to work together to take better care of our patients.” J.K., Territory Manager, Critical Care Provider, FL
- “I have worked closely with Family First Homecare over the past couple of years. They are my first choice for private duty nursing for our SNF patients post-discharge from our center because of the excellent service they provide. Not only do they respond quickly to our patients and their families, but they also provide nursing oversight that makes all the difference. I highly recommend their services for successful outcomes!” V.M., Director of Admissions, Local Rehabilitation Facility, Tampa, FL
- “We have worked with Family First Home Care for several years. They have provided exceptional care and service to our patients. They have provided quick responses to help coordinate our safe discharges without a delay in our patient discharges. Their nursing oversight makes a difference in the care and progress our patients. We highly recommend them.” M.N., Director of CM/SW/TCC, Local Hospital, Tampa, FL
- “Family First is always willing to accept cases, their nursing staff is exceptional and office staff is beyond exceptional. We are proud of the relationship we have with Family First.” Infusion Therapy Company, Jacksonville, FL
- “I am a case manager with an Orthopedic Institute in the Bundled Payment for Care Improvement program. Family First has become a great resource to use when our patients discharge home for some assistance as needed. They are prompt, kind and very communicative with any concerns the caregivers may have about the patient. Family First Homecare has been an instrumental resource we use consistently to ensure our patients are able to return home safely to recover. We have had great responses from our patients that have used these services, and many have continued to use their services ongoing.” J.P., BPCI Case Manager, Orthopedic Institute, FL
What else our clients have said.
Testimonials.
“Family First Homecare has always proved very responsive in relaying time-based information. The process of clear and consistent communication when accepting referrals has reduced the frustrations that occur with hospital to home transitions. Family First has excellent customer service as they communicate with well-planned information when accepting one of our critical care children, as well as putting together a clear concise action plan.” J.H., Jacksonville, FL
“I have had the opportunity to work with numerous home health agencies over the years, even giving some a second chance after being ‘promised the moon’. Family First and members of their staff sat with my family in our home and truly listened to what we wanted and needed. They assured us the shifts would be staffed and the nurses would be skilled and competent. They have succeeded in this completely. We are so thankful to have finally found a home health agency that takes caring for children as seriously as I do.” V.W., Sarasota, FL
“Having Family First is the best choice I can make for my son. He has a neuromuscular disease and receives weekly infusions. Erin listens to our concerns and takes everything into consideration. When Erin finds out that my son or any other family member is ill or in the hospital, she is the first one to reach out and make sure there is nothing else she can do for us in our times of hardship. The respect and care that my family receives means the world to us and exceeds our expectations.” T.H., Lehigh Acres, FL
“Family First Homecare is a fantastic dependable company that services many of our complex patients. Their nurses are up to date in their skills and always willing to learn the many unique and complicated nuances of our patients. We use Family First Homecare for as many patients as we can because they truly care about the well-being, safety and welfare of our complicated patients.” Pediatric Care Coordinator, Children’s Hospital, Tampa, FL
“Family First Homecare has been and will continue to be my preferred provider for all 10 of my branches. I have never worked with an agency as reliable or professional. The clients we refer to Family First have all been satisfied. I absolutely recommend them to anyone who needs home care.” Director of Nursing, Healthcare Provider Group, Florida