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As a Medical Foster Parent who has been working with medically fragile children for 36 years, I have had the opportunity to work with numerous home health agencies over the years, even giving some a second chance after being “promised the moon”. Family First is the sixth and hopefully last agency I will use in my home. Stephen and members of his staff sat with my family in our home and truly listened to what we wanted and needed. If something was questionable or they didn’t have an immediate answer we were told exactly that. They then followed up on it and Stephen came back to us with an answer. We were given no empty promises, as we had been by so many other agencies who just wanted us to sign the bottom line then leaving us with uncovered shifts and inappropriate nurses. Family First has never done this to us. Family First told us that the lead time to start might be a little longer but assured us that once they started, the shifts would be staffed and the nurses would be skilled and competent. They have succeeded in this completely. Our uncovered shifts are few and far between. Our nurses are appropriate for our children and completely meet their needs. They supply my home with 24/7 coverage for my children and night nursing for the ever-changing medical foster children that we care for are better than any other agency we have worked with. On the occasions that I have needed to call with a concern or question I have been treated with respect by office staff and replies were prompt if not immediate. I have and will continue to praise and recommend Family First. We are so thankful to have finally found a Home health agency that takes caring for children as seriously as I do.
I’m sending this letter in regards to Family First Home Care. I could not have made a better choice to have services with this company. I had services with other companies in the past and was not happy at all. The nursing care I’ve had in the past was not efficient at all and lacked communication. It appears they did not know what they were doing. Having Family First is the best choice I can make for my son. He has a neuromuscular disease and receives weekly infusions. The Staffing and nursing that is available to me at Family First exceeds anything I could have for my son. When I need access to Staff or nurses to change, I get with Erin and she makes it happen. The nursing staff that she uses are kind and caring. Erin listens to our concerns and takes everything into consideration. The nurses make the environment at my home comfortable we even have regular home visits from Erin and Sylvia to make sure things are going well. When Erin finds out that my son or any other family member is ill or in the hospital, she is the first one to reach out and make sure there is nothing else she can do for us in our times of hardship. The respect and care that my family receives means the world to us and exceeds our expectations. I could not ask for a better team of people to work with other than what is available for us right now.
T.H. – Parent of Client
Lehigh Acres, FL
Family first has been a big part of our family for 3 years. Doug and his staff have always been very respectful and attentive to my son’s needs. They make sure each nurse is highly qualified for our case. What I really like about this company is the effort they put into making sure my family is comfortable in a not so comfortable situation. Doug and his staff always check in to see how things are going, and to see if any changes need to be made. The most important thing is my son is getting the care he needs and deserves. Family First is a professional top-notch company, and I highly recommend them.
I am very satisfied with services and I am always fully staffed, I love my nurses and Family First!
I am very happy with nurses and services provided, and highly recommend them to anyone who needs highly skilled nursing care.
I am writing this letter to let to whatever it may concern that family first Homecare is the best agency that I’ve ever worked with and I’ve worked with quite a few in the care of my daughter. Not only are they high quality of service and excellent communicators, they are very competent compassionate people. I strongly recommend this agency to anyone that has a critical, fragile child like mine that needs advanced high skilled nurses. Their nurses go through advanced training for tracheostomies and ventilators which is provided directly by Family First. I have nothing but praise for Director of Operations Erin and the Clinical Manager RN Sylvia from the Fort Myers office and for their companies Respiratory Director Dan, and for the interventions that they have done on my behalf in caring for my child. They treat my child as if she were their own.
Family first Homecare has made such a positive impact on my husband and my life for that I am forever grateful. The difference between them and all the other agencies that we have used is like night and day. Family First has well-trained highly competent advanced care nursing which is a must if anyone has needs like our child. We so appreciate Erin who runs the Fort Myers office as she genuinely cares about our family and our welfare. We also appreciate the advice and suggestions for the care of our son that we brought up to our pulmonologist by the respiratory care director Dan, which resulted in a different size trach for my child. What I can say is that these folks really care, I mean really care about our family. Before them our lives were filled with stress and anxiety as we never knew where we stood with the other agencies. The whole team at family first are like family to us and we strongly recommend them to anyone.
They are an excellent company that provides excellent service. All the nurses are highly trained and efficient at what they do. They take care of Ariana very well and they treat her as if she was their own child. Family First office staff is kind and does a great job. They have always been a pleasure to work with.
The nurses are all very professional and highly skilled, they arrive on time and genuinely care for my son. I truly value the communication that Family First Homecare provides. I recommend them to everyone that has a critical special needs.
C.G. – Parent of Client
Family First Homecare has always provided very responsive in relaying time-based information. The process of clear and consistent communication when excepting referrals has reduced the frustrations that occur with hospital to home transitions. Family First has excellent customer service as they communicate with well-planned information when accepting one of our critical care children, as well as putting together a clear concise action plan.
Family First is very reliable and is always willing to look at referrals to see if they can provide services. They are willing to meet with the family and try to work it out instead of just declining the referral. All of our families that have Family First are very happy with the services being received.
Family first has been a very reliable proficient resource in the care of our patients that they service. Dan Netto their Director of Respiratory, as well as the rest of the highly qualified staff has always given extreme attention to detail and have always been proactive in the care of our patients. They are willing to make suggestions on how we might better serve the patients, as well as being our eyes and ears in the home.
I want to start first by saying Family First Home Care came to my aid at a time where I really needed help. In dealing with a very serious health condition I contacted many home care agencies, many where I knew people. I was told over, and over why they could not help me, they said things like; “to old, not old enough, not on a trach., etc”. But when I contacted Family First, not only did they help me Jordan their Director of Business Development just after speaking with me briefly, got out of his chair and drove a good distance to meet with me personally at my home and squared everything away. For that I will be forever grateful. The college now works with Family First and they attend all of our Career Fairs, have hired many of our graduates, and current students. Their VP of Operations sits on our Advisory Board. They also assist me with some of my in-class seminars as it relates to getting a job, resume writing, and all other aspects of becoming employed as a nurse. All members of their team have always treated myself, and my colleagues with respect, as well as all of our students here at Jersey College, School of Nursing. As a Career Services advisor for this college I deal with almost all Home Health Agencies, and so many other types of healthcare facilities. Dealing with Family First Home Care is by far superior and is a pleasure to work with.
As a DME company it is seldom to work with a knowledgeable and thorough nursing agency that is on top of every detail when it comes to patient care and safety. Dan Netto their Director of Respiratory always makes recommendations with supplies and ensures patients and their families understand the proper use of equipment and procedures. They truly make a difference and allow us to work together to take better care of our patients.
M.M – Esq., Attorney At Law
I have worked closely with Family First Homecare over the past couple of years. They are my first choice for private duty nursing for our SNF patients post-discharge from our center because of the excellent service they provide. Not only do they respond quickly to our patients and their families, but they also provide nursing oversight that makes all the difference. I highly recommend their services for successful outcomes!
Family First Home Care is and will remain a preferred provider for our assisted living community. Family First provides professional, well trained staff. Family First is ethical and well run and we happily recommend this business to others and support their continued success.
I am a case manager with an Orthopedic Institute in the Bundled Payment for Care Improvement program. I have worked with Jordan Schacht for a few years now and he has been instrumental in the continued care of our patients upon discharge. His current role as Director of Sales at Family First Home Care has been a great asset for our patients. Family First has become a great resource to use when our patients discharge home for some assistance as needed. They are prompt, kind and very communicative with any concerns the caregivers may have about the patient. Family First Homecare has been an instrumental resource we use consistently to ensure our patients are able to return home safely to recover. We have had great responses from our patients that have used these services, and many have continued to use their services ongoing.
Family First is always willing to accept cases, their nursing staff is exceptional and office staff is beyond exceptional. We are proud of the relationship we have with Family First.
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