At Family First Homecare, we’re committed to the development of innovative and reliable strategies to reduce the possibility of hospitalizations to keep your child safely at home. We prioritize the relationship with your family and are inspired by the possibility of reaching your goals with you. Through care delivery innovation, and simple focus on the individual needs of the caregivers and clients we serve, Family First Homecare pledges to work with passion and discipline to improve the standards in pediatric homecare in any market where we work.
Family First Homecare is committed to raising the standards of quality nursing care at home. We develop strong and collaborative relationships with the medical communities who share the responsibility of identifying, prescribing and delivering the right care. From fundamental therapies to the innovative techniques in transitional care, Family First Homecare is focused on consistent, incremental increases in quality through review of outcomes and constant development of process.
As a parent, it can be overwhelming when your child is ready to leave the hospital to come home for the first time. This is why we’ve developed a Safe Home Transitions practice. In order to give you the peace of mind that your child is taken care of during this challenging and stressful transition, we prioritize the small details surrounding this process so you can focus on being a parent while developing confidence in your ability as a parent, to care for your child as we work together to gain better understanding of the best options for care. Our pediatric nurses, respiratory therapists and operations leaders work to keep your family safe by committing to the rigorous standards we believe are necessary to deliver the best possible experience to your family.
Our proactive approach to care coordination, education and development of nursing skills transitional care management and to the rapport we keep with doctors and specialists doesn’t end when your child leaves the hospital. We maintain consistent communication with your physicians and provide the visibility they need to assess and ensure your child is receiving care and support they need as developments occur.
Our team undergoes training specific to the families they are working with to improve the quality of the experience for all involved.
We understand that worrying is a form of suffering. Coordinating multiple care providers can be overwhelming, which is why we offer a comprehensive service to coordinate the provision of care to your child.
Our dedicated nurses are offered comprehensive respiratory training delivered by senior specialists on skills including:
•Adult and pediatric respiratory care
•Durable medical equipment (DME) used with respiratory homecare patients
•Respiratory-related diagnosis common in homecare
•Tracheostomy and ventilator management
We are committed to achieving our goal of becoming a neo-pediatric teaching organization as a strategy to improve pediatric nursing across the industry for nurses and therapists who work for any organization. Families are in need of advanced skill sets to safely provide complex care and Family First Homecare is dedicated to delivering it.
As a Medical Foster Parent who has been working with medically fragile children for 36 years, I have had the opportunity to work with numerous home health agencies over the years, even giving some a second chance after being “promised the moon”. Family First is the sixth and hopefully last agency I will use in my home. Stephen and members of his staff sat with my family in our home and truly listened to what we wanted and needed. If something was questionable or they didn’t have an immediate answer we were told exactly that. They then followed up on it and Stephen came back to us with an answer. We were given no empty promises, as we had been by so many other agencies who just wanted us to sign the bottom line then leaving us with uncovered shifts and inappropriate nurses. Family First has never done this to us. Family First told us that the lead time to start might be a little longer but assured us that once they started, the shifts would be staffed and the nurses would be skilled and competent. They have succeeded in this completely. Our uncovered shifts are few and far between. Our nurses are appropriate for our children and completely meet their needs. They supply my home with 24/7 coverage for my children and night nursing for the ever-changing medical foster children that we care for are better than any other agency we have worked with. On the occasions that I have needed to call with a concern or question I have been treated with respect by office staff and replies were prompt if not immediate. I have and will continue to praise and recommend Family First. We are so thankful to have finally found a Home health agency that takes caring for children as seriously as I do.
V.W – Foster Mom to Many
I’m sending this letter in regards to Family First Home Care. I could not have made a better choice to have services with this company. I had services with other companies in the past and was not happy at all. The nursing care I’ve had in the past was not efficient at all and lacked communication. It appears they did not know what they were doing. Having Family First is the best choice I can make for my son. He has a neuromuscular disease and receives weekly infusions. The Staffing and nursing that is available to me at Family First exceeds anything I could have for my son. When I need access to Staff or nurses to change, I get with Erin and she makes it happen. The nursing staff that she uses are kind and caring. Erin listens to our concerns and takes everything into consideration. The nurses make the environment at my home comfortable we even have regular home visits from Erin and Sylvia to make sure things are going well. When Erin finds out that my son or any other family member is ill or in the hospital, she is the first one to reach out and make sure there is nothing else she can do for us in our times of hardship. The respect and care that my family receives means the world to us and exceeds our expectations. I could not ask for a better team of people to work with other than what is available for us right now.
T.H. – Parent of Client
Lehigh Acres, FL
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