Critical Care Transitions Program
Getting your loved one home from the hospital.
Leaving the NICU or PICU might cause some anxiety. Our specially trained team brings together qualified and experienced professionals in pediatric homecare to ensure that your child is kept safe during their transition.
Getting you home
Getting you home from the hospital shouldn’t be stressful.
We work closely with case managers and pediatricians in NICUs and PICUs throughout the state, and their number one concern is always the same. They worry about their patient’s transition from hospital to home, and they often feel that families and homecare agencies aren’t fully prepared for the complex process.
We have listened to these valid concerns and have designed a solution: our Critical Care Transitions Program. Our specialist team brings together the most qualified and experienced professionals in pediatric homecare to ensure that your child is kept safe during their transition.
When you choose to work with Family First Homecare we will assign your family with a highly skilled team. This team will work with you, your child’s physicians and their NICU or PICU case manager to develop an in-depth care plan to get your child home safely.
Transitioning home
Peace of mind for coming – and staying – home.
As a parent, if you are new to the homecare field or feeling overwhelmed about your child being ready to leave the hospital to come home for the first time, we understand. We have developed our program for this very reason, whether the transition needs to occur from one agency to Family First, or from the hospital to home.
Care Coordination
Coordinating multiple care providers can be overwhelming, which is why we offer a comprehensive service to coordinate the provision of care to your child. We develop strong and collaborative relationships with the medical communities who share the responsibility of identifying, prescribing and delivering the right care.
Hospital Rapport
The rapport we keep with doctors and specialists doesn’t end when your child leaves the hospital. We maintain consistent communication with your physicians and provide the visibility they need to assess and ensure your child is receiving care and support they need as developments occur.
Nurse Education
In addition to our team undergoing training specific to the families they are working with, our dedicated nurses are offered comprehensive training including:
- Tracheostomy and ventilator management
- Respiratory-related diagnosis common in homecare
- Adult and pediatric respiratory care
- Durable medical equipment (DME)
Pediatric Teaching
We are committed to becoming a pediatric teaching organization as a strategy to improve pediatric nursing across the industry for nurses and therapists who work for any organization. Families are in need of advanced skill sets to safely provide complex care and Family First Homecare is dedicated to delivering it.
“I have worked closely with Family First Homecare over the past couple of years. They are my first choice for private duty nursing for our SNF patients post-discharge from our center because of the excellent service they provide. Not only do they respond quickly to our patients and their families, but they also provide nursing oversight that makes all the difference. I highly recommend their services for successful outcomes!”
– V.M., Director of Admissions, Local Rehabilitation Facility, Tampa, FLREAD
What Sets Us Apart
Home is where you have everything you need.
At Family First, we live by the values of telling the truth, owning the details, and raising the bar. We work hard to make sure you feel supported every step of the way. From providing comprehensive education to cultivating a family culture, we will be there for you as you begin this new journey.
Payment & Insurance
We accept insurance and payment via the following providers.
Managed Medicaid (MMA & LTC)
- Aetna Better Health
- AmeriHealth Caritas
- Coastal Care
- Community Care Partners
- CMS (managed by Sunshine)
- Florida Community Care
- Humana
- Integrated Homecare Services (IHCS)
- Lighthouse
- Molina
- Simply
- Sunshine
- United Healthcare
Commercial Plans
- Aetna
- Blue Cross Blue Shield
- Care Centrix
- Cigna
- Evicore
Government Plans and Other Sources
- Tricare ECHO/EHHC (Pediatrics and Active Duty Service Members)
- CHAMP VA
- Private Pay
- All Long Term Care Insurances
- All Worker’s Comp Insurances
Medicaid
- DSCC (Division of Specialized Care for Children)
- UHC Community Health Medicaid
Commercial Plans
- Aetna Better Health
- Wellcare
Government Plans and Other Sources
- CHAMP VA
- Tricare
- All Long Term Care Insurances
- All Worker’s Comp Insurances
Medicaid
- AmeriHealth Caritas (formerly Keystone)
- Keystone First (patients under age 21)
- Keystone First Waiver (patients over age 21)
- Health Partners (Jefferson Health)
- ODP waiver
- United MCO
- UPMC MCO
Government Plans and Other Sources
- CHAMP VA
- Tricare
- All Long Term Care Insurances
- All Worker’s Comp Insurances
Managed Medicaid (STARkids, STARHealth, STARplus)
- Aetna
- Cooks Children’s Health Plan
- Parkland Children’s Health Plan
- Superior
- Texas Children’s Health Plan
- United Healthcare
- Wellpoint (Formerly Amerigroup)
Commercial Plans
- Blue Cross Blue Shield
- Cigna
Government Plans and Other Sources
- CHAMP VA
- Tricare
- All Long Term Care Insurances
- All Worker’s Comp Insurances
* Please note, if you do not have any of the above insurance or payment types but are still interested in using Family First for your loved one’s homecare, please do not hesitate to still reach out to us. As we acquire new patients, we are constantly working on ways to work with new insurance companies and payment options to ensure we are providing care to as many patients in need as possible.
Our Impact
Transforming lives at home.
At Family First, we understand it takes a village, and we are honored to be part of your village from the second your loved one becomes our client. We’re here to celebrate every step forward, big or small, while offering support and care through every challenge. Read some inspiring stories of hope and progress on our blog.
What else our clients have said.
Testimonials.
“Family First Homecare has always proved very responsive in relaying time-based information. The process of clear and consistent communication when accepting referrals has reduced the frustrations that occur with hospital to home transitions. Family First has excellent customer service as they communicate with well-planned information when accepting one of our critical care children, as well as putting together a clear concise action plan.” J.H., Jacksonville, FL
“I have had the opportunity to work with numerous home health agencies over the years, even giving some a second chance after being ‘promised the moon’. Family First and members of their staff sat with my family in our home and truly listened to what we wanted and needed. They assured us the shifts would be staffed and the nurses would be skilled and competent. They have succeeded in this completely. We are so thankful to have finally found a home health agency that takes caring for children as seriously as I do.” V.W., Sarasota, FL
“Having Family First is the best choice I can make for my son. He has a neuromuscular disease and receives weekly infusions. Erin listens to our concerns and takes everything into consideration. When Erin finds out that my son or any other family member is ill or in the hospital, she is the first one to reach out and make sure there is nothing else she can do for us in our times of hardship. The respect and care that my family receives means the world to us and exceeds our expectations.” T.H., Lehigh Acres, FL
“Family First Homecare is a fantastic dependable company that services many of our complex patients. Their nurses are up to date in their skills and always willing to learn the many unique and complicated nuances of our patients. We use Family First Homecare for as many patients as we can because they truly care about the well-being, safety and welfare of our complicated patients.” Pediatric Care Coordinator, Children’s Hospital, Tampa, FL
“Family First Homecare has been and will continue to be my preferred provider for all 10 of my branches. I have never worked with an agency as reliable or professional. The clients we refer to Family First have all been satisfied. I absolutely recommend them to anyone who needs home care.” Director of Nursing, Healthcare Provider Group, Florida